Customer Service Week runs from the 3rd to the 7th of October 2016.
The theme recognizes that delivering excellent service is only possible with a team of dedicated professionals working together.
It’s a powerful message for everyone to celebrate during Customer Service Week.
The Service Champions™ logo features a classic sports-team design and includes three important reminders. To be Service Champions, each individual must:
- Lead by example
- Achieve success, and
- Exceed expectations
National Customer Service Week was established by the International Customer Service Association (ICSA) in 1984 and proclaimed a national event by the U.S. Congress in 1992. National Customer Service Week is celebrated annually during the first full week of October.
According to John Kressaty who served as past President of the ICSA , National Customer Service Week activities have far-reaching effects in October and throughout the year. “There are two main purposes of National Customer Service Week,” says Kressaty. “It lets you recognize the job that your customer service professionals do 52 weeks a year. The other purpose is to get the message across a wide range of business, government and industry that customer service is very important along with bottom line profit in running a business,”.
Make the first week in October your time to exceed customer expectations and set the goal for the whole of the next year and beyond!
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